Frequently Asked Questions
Everything you need to know about your Giovanni Cosmetics experience.
Are Giovanni Cosmetics products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free, and the majority of our collection is vegan-friendly. Please check the individual product pages for specific ingredient lists.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $50 within the continental United States.
What is your return policy for opened beauty products?
We want you to love your glow. If you are not satisfied, we accept returns of lightly used products within 30 days of purchase for a full refund or store credit, minus shipping fees.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working on expanding our global reach soon. International shipping rates are calculated at checkout.
How can I track my order once it has been placed?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Afterpay.